How can we help?

Most of our pieces are made to order for you and take about 2 to 3 weeks to make. A few basics are kept in stock and marked ready to ship. To verify availability of a specific piece, contact client care.

The piece is already finished in the metal and size shown, so it skips the making time. Items marked ready to ship are dispatched within 3 to 5 business days.

Yes. Changes and cancellations are free of charge within 3 business days of placing your order. We strive to get started on your piece as quickly as possible, so after that point your gemstones and gold may already be reserved and work underway: cancellations then carry a 15% restocking fee, and changes are reviewed case by case depending on how far along your piece is.

No. An account saves your details, your order history and your warranty information in one place.

Within 24 to 48 hours of placing your order.

Yes. Send us your idea through the special order form or by email. If your request is possible, someone from client care will reach out to you. Custom orders are final sale.

Gift cards are coming soon.

Yes. Unless otherwise stated, our pieces are made in solid 14K or 18K gold, not gold plated or gold filled.

We offer high quality naturally mined and lab-grown diamonds.

While we offer multiple length options, most styles can be taken to a local jeweler for minor adjustments after delivery, or sent back to us for a nominal fee. Not sure about fit? Our size and fit guide will help you choose before you order.

FedEx Ground is complimentary. FedEx Priority is available at checkout for an additional fee.

The United States, Canada, Mexico, the United Kingdom and Europe. For any other destination, contact us before ordering.

Made to order pieces ship once finished, in about 2 to 3 weeks; ready to ship pieces are dispatched within 3 to 5 business days. You will receive tracking as soon as your order leaves the studio.

Duties, taxes and any import fees on international orders are the responsibility of the customer.

Return requests are accepted within 7 business days of delivery and are subject to approval. Approved returns receive store credit, or a refund less a restocking fee: 25% on orders under $10,000 and 30% on orders of $10,000 or more. Want something different instead? Choose store credit and put it toward a new piece. Custom orders are final sale.

If your piece breaks or has a defect, we repair it free of charge for 60 days. After that, minor damage is repaired for $75. Significant damage, or anything after one year, is reviewed by email.